What Information Does Mousai Center Collect and Why?
Information You Voluntarily Give Us:
You may be required to register and create an account (“Account”) to use certain areas of our Site. The email address and password used to create your Account can be used for the Site. You are responsible for maintaining the confidentiality of your Account and are responsible for any activities that occur under your Account.
In order to access some of the features of the Site, you must be signed in to your Account. You may also be able to sign in to the Site by using your social media log-in information. If you sign in through a social media service, we may collect the information in your profile that you have allowed the social media service to share with us.
IP Addresses and “Cookie” Information:
Web Beacons, Clear GIFs, and Other Technologies:
Information from Third Parties:
Mousai Center may obtain additional information from third parties and add it to information we have collected from you.
How Does Mousai Center Use Your Information?
Mousai Center may use Personal Information and other information collected automatically for a variety of purposes, including, without limitation, to:
- ◾ provide you with the requested services or respond to your inquiries;
- ◾ facilitate your purchase(s) on the Site;
- ◾ conduct surveys, sweepstakes, contests, or other special promotions;
- ◾ monitor consumer interest in our products and services;
- ◾ troubleshoot problems that may arise on the Site;
- ◾ protect against fraud or other criminal activity on the Site and other websites;
- ◾ customize your user experience on the Site;
- ◾ notify you of product or service offerings that we think may be of interest to you;
- ◾ assist us in tailoring our product lines, service offerings and the content of the Site to our customers’ needs;
- ◾ improve the accuracy of our customer database;
- ◾ increase our understanding of our customer database;
- ◾ increase our understanding of our customers;
- ◾ identify potential new customers; and
- ◾ tailor our advertising to our customers.
To assist in these purposes, at certain times, we create a profile relating to you in order to show you the content that we think you might be interested in and to display the content according to your preferences.
Third-Party Optimization Providers:
We contract with one or more online partners to help manage and optimize our Site and communications. We use the services of one or more marketing companies to help us measure the effectiveness of our advertising and how visitors use the Site. To do this, we use web beacons and cookies provided by our marketing companies on the Site. The type of information we collect includes information provided by the customer (including information necessary to complete transactions), IP addresses, cookie information (and other information that tracks browsing and purchasing history). By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from the Site on our behalf, we control how that data may and may not be used.
How Does Mousai Center Share Information?
We may share your Personal Information, including, without limitation, your name, address and email address, as well as a record of any transactions you conduct on the Site or offline with us, with third-party advertising partners and their service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites.
As Required by Law:
Mousai Center may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain Personal Information when we believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others.
Subsidiaries and Affiliated Companies/Corporate Change:
Mousai Center may also share Personal Information with controlling entities, entities it controls, and entities under common control. Finally, Mousai Center may transfer Personal Information to participating companies in the event of a corporate sale, merger, acquisition, dissolution or similar event.
We may also share information we collect about you, your devices and other visitors to the Site in an anonymous or aggregated form with our business partners and others without restriction.
Access to Information
You can correct factual errors in your Personal Information by sending us a request that credibly shows any error. If you wish to access, update or correct your Personal Information that we collect through the Site, please contact us by mail at the address shown in the How to Contact section below. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
Email Opt Out:
From time to time, Mousai Center may notify you by email of special promotions, changes to the Site, new product lines or products or service offerings that we think may be of special interest to you. If you decide you no longer want to receive emails notifying you of this information follow the instructions in the promotional message. Email Opt Out requests will be processed within ten (10) days.
Postal Mailing List:
Mousai Center may occasionally share its postal mailing list or a part of its mailing list with other organizations. If you do not want your name and address shared with other organizations, or do not wish to receive our mailings, please contact us by email.
Please note that requested changes to our postal mailing list may take up to eight (8) weeks to take effect.
If you prefer not to allow us to use “cookies” to collect information, you can disable the cookies by turning them off in your browser, although some areas of the Site may not function properly if you do.
Advertising Opt Out:
To learn more about the use of your information for advertising or to choose not to have your information used by our third-party advertising partners by opting out, please visit the Network Advertising Initiative. You also may be able to opt-out of receiving interest-based advertisements through your mobile device generally by managing the settings on your mobile device.
You can decline to allow the mobile Site to access your mobile device’s location, either when you are first asked permission or at any other time by using your mobile device settings and controls. Certain features of the mobile Site and the App may not be accessible to you if you do not share location information.
Do Not Track
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use these procedures to better safeguard your information.
Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals are permitted access to the information that you provide to us. We take physical, technical and administrative measures to safeguard against unauthorized disclosures of Personal Information; however, we cannot guarantee that these measures will prevent breaches of the integrity and security of our network and systems, or that Personal Information will never be accessed or acquired by unauthorized persons, notwithstanding the safeguards we have in place.
Collection of Children’s Personal Information
The Site is not directed to children under the age of 13, and Mousai Center does not collect or maintain Personal Information online from children we actually know at the time of collection are under the age of 13. Should we discover that we have collected Personal Information online from a child who is under 13, we will promptly delete that Personal Information. If you have concerns over the collection of children’s Personal Information on the Site, please contact us at the address in the How to Contact section below.
How to Contact
14756 SW 82nd Terrace
Miami, Fl. 33193
Attention: Legal Department
If you communicate with us, we may retain your correspondence to improve our products, services, and the Site, and for other disclosed purposes. We may use information you provide to us in order to send you updates, such as notifications of changes to the terms of our services or important information about our services and products.
MOUSAI CENTER REFUND POLICY
45 Day Satisfaction Guarantee – Limitations and Exceptions Apply*
Our goal is your total satisfaction.
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within 45 days of purchase (see Limitations and Exceptions to 45-day Return Period below) and we’ll give you a full refund of the purchase price, excluding shipping and handling charges. It’s that simple. You must have a return authorization code in order to return items by mail. Returned items must be in original, brand-new condition and show no signs of wear or use including, but not limited to, belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements.
*Limitations and Exceptions to 45-day Return Period
Returns of the following products must be made within 14 days of purchase – Recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines
Returns of the following products must be made within 3 days of purchase – Vintage instruments
The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, demo gear, microphones, special orders — both custom/special orders and items we don’t stock
The following fees apply to Band & Orchestra returns – All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00
Abuse of Return Privileges
Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.
Refer to your packing list for international return instructions. If you have questions or need assistance, please call our customer service representatives at 1-305-900-7003.
Requesting to Return a Product By Mail
Contact our experts at 1-305-900-7003 to obtain a return authorization. Online orders not being returned to a retail location should be shipped to:
(Your RA #)
14756 SW 82nd Terrace
Miami, Fl. 33193
Cash Refund Policy:
Refunds for cash purchases over $350.00 will be made by check.
MOUSAI CENTER SHIPPING POLICY
Hundreds of items qualify for free shipping.
While we’d love to ship everything free, there are some exclusions. Free Shipping does not apply to special orders, oversized/overweight products, in-store used, vintage and clearance products or other items that note that free shipping is not available.
Shipping and Delivery Times
Your order will ship based on the time it was placed and what shipping option you choose. Use the table below to determine when your order will ship.
1,2, or 3-Day Shipping
Order Placed Before 3:00pm
Eastern Time Zone M-F
Estimated delivery times apply from the time your order is placed.
|Shipping Option||Delivery Time|
|5-7 business days|
|Standard Ground||3-4 business days|
|2-Day Express||2 business days|
|Next Day Afternoon Delivery||1 business day|
International Orders Only for Chile the delivery time is 5-12 business days
In this Mousai Center Shipping, Taxes and Title Policy, the terms “Mousai Center,” “we,” “our,” and “us” refer to Mousai Productions, LLC.
Title to Products Shipped
All items purchased from Mousai Center are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
For more information on shipping call us at 1-305-900-7003.
Tracking numbers are emailed to the address you entered when order was placed or the main email address on your mousaicenter.com account, as soon as the package leaves our warehouse. Please contact us, if you have not received your tracking information within 48 hours of your order.
Non-Delivery, Damage and Insurance Investigations
It is the responsibility of the purchaser to track and verify the delivery of products purchased from mousaicenter.com
If tracking information indicates and issue or if package has not been received with 20 days of shipment, you must contact mousaicenter.com to will work with our shipping providers and provide details directly to you once available. Some investigations can take up to a month to conduct based upon the cause of delay and the carrier of shipment. Please understand that we have no control over delay times, especially those caused by Customs or other Government involvement.
It is the responsibility of the receiver to notify us immediately upon identification of possible tampering with or damage to a package. If you receive a damaged or opened package, you must also report this immediately to the carrier delivering package. If package was delivered in your absence, contact the courier immediately upon identification of an issue and make sure to note any case/reference number they provide. Also, please take digital photos of the condition of the box and/or it’s contents immediately and contact us with the specific details. Mousaicenter.com will make every attempt to initiate and process an insurance claim on your behalf, however we cannot guarantee a claim will be successful. Due to the delays and uncertainty of insurance claim processing, we will be unable to ship replacement parts until claim is closed and monies received. If there is an urgent need for an item, customer must purchase a new item and Mousaicenter.com will refund original purchase price upon receipt of reimbursement from Insurance company
If Mousaicenter.com is not notified of failure to deliver package within 60 days, it is assumed that customer has received the package. After 90 days from shipment, due to courier tracking limitations, we have no resources available to locate package and will be unable to assist you. Please avoid this problem by keeping close contact with Mousaicenter.com if you suspect your package has been misplaced/lost/stolen.
MOUSAI CENTER DISPUTE RESOLUTION POLICY
Read this Dispute Resolution Policy (“Agreement”) carefully. This Agreement explains how you and Mousai Center will resolve any Dispute (as defined below). This Agreement explains the only way such Disputes will be resolved. As explained further below, under this Agreement:
- ALL DISPUTES WILL BE RESOLVED BY INDIVIDUAL, BINDING, NON-CLASS ARBITRATION
• DISPUTES WILLNOTBE RESOLVED IN COURT
• DISPUTES WILL NOT BE RESOLVED BY JUDGE OR JURY
• THERE WILL BE NO CLASS ACTIONS OR CLASS ARBITRATIONS
This is an agreement between you and Mousai Center Stores, Inc. (“Mousai Center,” “we,” “our,” and “us”).
The Agreement also benefits Mousai Center’s agents, employees, successors, assigns, direct and indirect subsidiaries, and any third party providing products or services to you in connection with or related to your purchase of a product or service from Mousai Center. These are called “Related Parties”.
The Agreement applies to any dispute between you and Mousai Center and/or Related Parties. A Dispute is a disagreement that could be the subject of a civil lawsuit or administrative complaint.
Disputes include, for example, claims that you, Mousai Center, or Related Parties:
- Violated a federal or state law;
• Breached a contract;
• Were reckless or negligent, and caused harm;
• Committed some intentional harm (a tort); or
• As a matter of equity, owe something not yet paid.
These are just examples. Disputes also include:
- demands for money;
• demands that a party takes some action, or refrains from taking action (injunctive relief); and
• demands for a court or administrative body to say who is right and who is wrong (declaratory relief)
You and Mousai Center agree to first attempt to negotiate the resolution of any Dispute informally for at least thirty (30) days before either party initiates any arbitration or court proceeding.
Negotiations will begin upon receipt of written notice by the party raising the Dispute. Mousai Center will send its notice using available information – for example, if available, it will mail a copy to you at your billing address and will e-mail a copy to you at the e-mail address you have provided to us.
You will send your notice to:
14756 SW 82nd Terrace
Miami, Fl. 33193
Attn: General Counsel
5. Binding Arbitration
If a Dispute cannot be resolved through negotiations within thirty (30) days, either you or Mousai Center may elect to have the Dispute resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other.
- In arbitration, a private organization (“the Arbitrator”) decides the Dispute. This is not a judge, and there is no jury.
• The Arbitrator follows the procedural rules that the parties agreed to beforehand, as well as the Arbitrator’s own rules.
• The Arbitrator’s decision is binding and cannot be appealed, except in limited circumstances like fraud or collusion.
6. Scope of Arbitration
The Arbitrator will determine the scope and enforceability of this Agreement, including whether a Dispute is subject to arbitration. The Arbitrator has authority to decide all issues of what can and cannot be arbitrated.
Where any action includes claims that are arbitrable and claims that are not, the entire action shall be stayed, absent a showing of prejudice to the complaining party, pending the completion of the arbitration of the arbitrable issues. You or Mousai Center can request the stay be lifted upon a showing of prejudice.
7. Selection of Arbitrator
Any arbitration under this Agreement will be conducted by JAMS:
If for any reason JAMS is unable to conduct the arbitration, either you or Mousai Center may seek resolution of the Dispute through arbitration by another national arbitration company.
8. Selection of Rules
Any arbitration under this Agreement will be conducted pursuant to JAMS’ Streamlined Arbitration Rules and Procedures, available at:
If for any reason JAMS is not available or no longer maintains these rules, the Arbitrator will apply the closest equivalent set of rules.
9. Conduct of Arbitration
The arbitration may be conducted in person, through the submission of documents, by phone, or online. The Arbitrator will decide the fairest way to proceed.
The parties understand that the right to discovery may be more limited in arbitration than in court. However, each side will be permitted discovery sufficient to allow that side a fair opportunity to present or defend their claims.
The Arbitrator will make a decision in writing. If you or Mousai Center asks for it, the Arbitrator will provide a statement of the reasons on which the decision was based. The arbitrator must follow the applicable law.
The decision of the Arbitrator shall be final and binding on you and Mousai Center, and any award of the Arbitrator may be entered in any court of competent jurisdiction.
10. Costs and Discovery
In some instances, the costs of arbitration could exceed the costs of litigation. You and Mousai Center agree that you shall each bear your own costs of arbitration, including, without limitation, attorneys’ fees.
11. Class and Collective Action Waiver
You and Mousai Center agree that any arbitration or court proceeding shall be limited to the Dispute between Mousai Center and you individually. YOU ACKNOWLEDGE AND AGREE THAT:
- a) A CLAIM BY, OR ON BEHALF OF, OTHER PERSONS, WILL NOT BE CONSIDERED IN, JOINED WITH, OR CONSOLIDATED WITH, THE ARBITRATION PROCEEDINGS OR ANY COURT PROCEEDINGS BETWEEN YOU AND MOUSAI CENTER;
- b) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED, ADJUDICATED, OR RESOLVED THROUGH COURT PROCEEDINGS ON A CLASS-ACTION BASIS OR TO USE CLASS ACTION PROCEDURES; AND
- c) YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR AS A MEMBER OF ANY CLASS OF CLAIMANTS FOR ANY DISPUTE SUBJECT TO ARBITRATION OR ANY DISPUTE BROUGHT IN COURT.
Any Dispute regarding the prohibitions in the prior sections will be resolved by the Arbitrator in accordance with this Agreement.
If, for any reason, this class or collective action waiver is deemed unenforceable by a court or arbitrator, you agree that the parties’ contract to Arbitrate is then void, and any ongoing or future Dispute will be submitted to a court of competent jurisdiction within Miami Dade County, State of Florida, United States of America, to the exclusion of arbitration. Any Dispute at that time in arbitration will be dismissed without prejudice and refiled in a court. Under no circumstances do you or Mousai Center agree to class or collective procedures in arbitration or court proceedings or the joinder of claims in arbitration or court proceedings.
There is a federal law that applies here, the Federal Arbitration Act, 9 U.S. Code § 1, et seq. The Federal Arbitration Act will apply to any Disputes.
You or Mousai Center can seek provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
You and Mousai Center agree to submit to the jurisdiction of the state and federal court in Miami-Dade, Florida for such provisional remedies or to enforce this Agreement, and we both irrevocably submit to the exclusive jurisdiction and venue of such courts.